Frequently Asked Questions
I need a planter that's a different size to the ones on the website - is that possible?
Yes. All our planters are made to order and the website just shows our most popular sizes. If you can't find a size or shape that you need then send us an email at email@example.com and we'll get back to you within 24hrs with a quote. We can make almost any shape and sizes up to;
Cubes: 1000mm x 1000mm x 1000mm
Window boxes and rectangular planters: 1950mm long
Tapered planters: 1500mm tall
Cylinder planters: 900mm x 900mm
How long is the delivery time for my planter?
Our normal lead time is 4 weeks but, due to the high volume of orders we have at the moment, it could take between 6 - 7 weeks for your planters to arrive. We are working as fast as we can to reduce this and we will endeavour to get it to you sooner if we can.
Can you deliver my planter anywhere in the UK?
Yes, we can deliver to most places on the UK mainland FREE of charge, for orders over £120. Please contact us for delivery charges to the following postcodes; IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE. Unfortunately we can't deliver outside the UK at the moment, but if you have a big order then contact us and we'll see what we can do.
Has my planter been made in the UK?
Yes, all our planters are handmade in the UK.
Will you give me a refund if I order the wrong size planter?
Unfortunately because all our planters are made to order we can't give you a refund if you gave us incorrect measurements
What happens if my planter arrives and it's the wrong size or colour?
If we make a mistake then we'll hold our hands up and replace your incorrect planter free of charge within 28 working days. Bear in mind that all planters have a tolerance of +/-5mm.
How much tolerance should I allow when measuring for my planter?
Each planter is made with a tolerance of +/- 5mm, but we'd suggest allowing a little bit more when you measure your space - just to be on the safe side. If your planter is going in a very tight space then let us know by dropping us an email firstname.lastname@example.org
How long will my planter last?
Looked after and raised off the ground, your planter should last at least 8 years, under normal conditions.
Let's say I wanted to fill my planter with water - will it leak?
Yes! Our planters are not guaranteed to be water tight due to the lock-forming jointing way that they are made. If you want to use them for a water-feature then we'd suggest having them lined with fibreglass.
How thick will the metal of my planter be?
It depends a little bit on the size, but between 0.8mm and 1mm.
Will my planter come with drainage holes?
Yes, we put drainage holes in all planters as standard, but if you don't want drainage holes then you can opt not to have them when you order.
What will my planter be made from?
You can either have a galvanised planter or a powder-coated planter. Our galvanised planters are made from sheets of pre-galvanised steel and held together with galvanised rivets. Our powder-coated planters are made from sheets of Zintec steel and then finished with a powder-coated process.
What is Zintec?
Zintec is a cold rolled mild steel that has been electrolytically coated with a thin layer of Zinc. It is the ideal surface to apply the powder-coated finish to.
Does that mean my planter is made of zinc like the ones in DIY stores?
No. All our planters are made from steel. Zintec is just a thin coating that is applied to the steel to help the powder-coating finish bond. Zinc is a cheaper metal and doesn't last as long as steel - it also bends and dents really easily.
Can my powder-coated planter be any colour I like?
No. We can only powder-coat planters with colours from the RAL charts, but don't worry there's hundreds of RAL colours. Have a look at the RAL chart above.
Do the planters have a guarantee?
Yes, our galvanised and powder-coated planters are guaranteed against rot for 2 years.
Should I put gravel in my planter to help drainage?
To help stop your soil from becoming waterlogged and to keep your plants healthy we recommend using a 10cm deep layer of drainage aggregate in the base of your planter. You can use gravel or rocks, but these are quite heavy. If you are using your planters on a roof terrace or balcony and need to keep the weight down we can supply you with LECA® lightweight aggregate. It is approximately 5 times lighter than gravel and we supply it in quantities to suit the size of your planter so that there is no wastage.
What are your Insulation and Membrane kits for ?
Metal is a great conductor of heat and cold, so we supply pre-cut sheets of 25mm thick insulation to line the inside of our planters, helping to protect the roots of your plants from getting too hot in summer or freezing in winter.